Knoxville TV Station Explores How Seniors Are Using Caption Phones to Stay in Touch

WATE-TV speaks to a senior citizen who uses a caption phone service.
WATE-TV speaks to a senior citizen who uses a caption phone service.

Last May, consumer reporters at WATE-6 (TV), an ABC affiliate in Knoxville, Tennessee, looked at how some seniors with hearing loss are using IP CTS, or caption phones, to keep in touch.

According to reporter Don Dare, the service is helpful for people with hearing loss:

When Sabra Parish calls her friends, she doesn’t have to ask them to repeat themselves. She has what’s called a Clear Captions phone which provides near real-time captions on what callers are saying. 

“It makes a difference because I can read what is said. I haven’t used this feature yet, but I can also play back conversations,” said Parish.

Parish has a high-tech hearing aid with a bluetooth feature, but clarity is an issue.

“Wouldn’t be able to understand everything they were saying because you can’t really adjust it. And if someone calls me from a cell phone, it’s compromised. With this I can adjust the sounds to three different levels,” said Parish.

Anchors for WATE-TV in Knoxville discuss how caption phones are helping seniors with hearing loss in their community. PlayABC Affiliate WATE-6 in Knoxville, TN, looks at how caption phones are helping Americans with hearing loss.

To find out more, check out WATE-TV’s story online here.

Clear2Connect members are advocates, providers and interest organizations which believe that it’s vitally important to preserve access to these vital services for Americans with hearing loss. We are working to educate Americans with hearing loss about this issue and provide a unified voice before Congress and others to urge the FCC to preserve access to these services.

Help protect caption phone services for Americans with hearing loss

Sign up for our list to learn more about how we're working to ensure caption phone services are available to all Americans with hearing loss who need them.